Store/Retail Management career at IEC

Store/Retail Management

SUMMARY OF POSITION (Job Purpose): Major purpose and functions of the position.

• Plan for growth with continued success in operating a profitable business through teamwork, patient growth and retention, staff development and retention by fostering a cohesive team approach to the workplace. Networking coupled with community involvement will be a must.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Primary responsibilities listed in order of importance

• Ensure IEC Family members have the resources, knowledge, and guidelines of policy and procedure, coupled with a supportive environment to excel and prosper.
• Analyze growth opportunities and/or training opportunities and effectively communicate them to ensure our patients are receiving exceptional service.
• Follow up to ensure corporate policies, memos, and merchandise bulletins are followed, completed, and adhered to in all offices.
• Analyze office sales results and trends to achieve increased and maximized sales. Maintain a good inventory mix and merchandise presentation to maximize sales results in each office.
• Monitor and control payroll hours, cash levels, conduct store audits, ensure price changes are completed and inventory levels are accurate, complete communication sheets and tracking guides as indicated. Communication is key; follow up on all communications, voice mail, e-mail, and paper mail in a timely manner.
• Responsible for inventory shrinkage throughout the offices as it relates to security problems, shoplifting and follow up on banking procedures. Responsible for all aspects of inventory integrity throughout the offices.
• Maintain a high level of customer service within the offices through personal interactions with both IEC family members and our patients. Ensure we are a sincere, friendly business; one that is willing to go the extra mile to earn their trust and respect.
• Networking and promoting IEC by handing out referral programs, discussing available services, and educating the public of our dedication toward their eye health. Assurance of a customer-friendly office means a well-staffed, clean office that boosts an inviting atmosphere, one which is sincere.
• Assist in the growth and talent development of IEC Family members. Our employees are our best asset.

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